3 human qualities digital technology can't replace in the future economy: experience, values and judgement

Some very intelligent people – including Stephen Hawking, Elon Musk and Bill Gates – seem to have been seduced by the idea that because computers are becoming ever faster calculating devices that at some point relatively soon we will reach and pass a "singularity" at which computers will become "more intelligent" than humans. Some are terrified that a society of intelligent computers will (perhaps violently) replace the human race, echoing films such as the Terminator; others – very controversially – see the development of such technologies as an opportunity to evolve into a "post-human" species. Already, some prominent technologists including Tim O'Reilly are arguing that we should replace current models of public services, not just in infrastructure but in human services such as social care and education, with "algorithmic regulation". Algorithmic regulation proposes that the role of human decision-makers and policy-makers should be replaced by automated systems that compare the outcomes of public services to desired objectives through the measurement of data, and make automatic adjustments to address any discrepancies. Not only does that approach cede far too much control over people's lives to technology; it fundamentally misunderstands what technology is capable of doing. For both ethical and scientific reasons, in human domains technology should support us taking decisions about our lives, it should not take them for us. At the MIT Sloan Initiative on the Digital Economy last week I got a chance to discuss some of these issues with Andy McAfee and Erik Brynjolfsson, authors of "The Second Machine Age", recently highlighted by Bloomberg as one of the top books of 2014. Andy and Erik compare the current transformation of our world by digital technology to the last great transformation, the Industrial Revolution.