How AI And Bots Are Shaping The Banking Experience

India's most valuable bank, HDFC Bank, is leveraging artificial intelligence (AI) at its core by offering conversational interfaces, such as humanoids and chatbots, to transform the customer experience. In the six months since she joined HDFC Bank, Eva has had over 1.2 million conversations addressing nearly 2.7 million customer queries. In an environment where the country's biggest and most competitive banks are jostling to acquire modern customers, Eva is just what the bank's country head of digital banking, Nitin Chugh, had asked for. Earlier this month, Eva also became India's largest banking chatbot. Eva, which stands for electronic virtual assistant, combines natural language processing and artificial intelligence to offer an almost human-like customer experience for users.