How AI is transforming customer reviews into crucial business intelligence (VB Live)

Customer reviews are a gold mine, and artificial intelligence is a fast and cost-effective way to turn them into essential insight. Learn how AI can help you turn good feedback into great product, uncover what really matters to customers, and more, in this VB Live event. Customers have higher-than-ever expectations, and 89% of consumers are more likely than ever to share positive or negative experiences. More importantly, behind every customer review is an important and personal story. Good or bad, there's a reason they took the time to search out your feedback form or Facebook page, compose a message, choose a rating, and share their thoughts with the world.