Five top tips for ensuring your Conversational AI project is a hit

Conversational AI is becoming more popular as a way of automating messaging and speech-enabled applications that offer human-like interactions between computers and humans, but it's often hard to get these projects right There are three main forms of communication in every organisation where conversational AI can dramatically change how the organisation works, and they are: the speech elements around customer dialogue; email, and instant messaging. To access data and information that is useful to an organisation from these communication formats takes a huge amount of manual processing. With the right conversational AI in place you can deliver cost savings and improve customer experience significantly, improve NPS scores and increase customer retention and revenue. Many companies have used voice recognition technology in the last ten years. However, until recently, customers were saying it was a poor experience as the technology wasn't good enough and it wasn't really helping improve the customer experience.