Simulating Empathy: Using Emotion AI To Improve The Customer Experience - CB Insights Research

Businesses will prioritize building AI technologies that can interpret and respond to human emotions as they look to connect with consumers. Over the last decade, artificial intelligence has gone from buzzword to a must-have business competence. From retail to healthcare to financial services, AI is penetrating nearly every industry, with advances in deep learning, computer vision, and more paving the way. Download our full report to find out the top trends poised to reshape industries in 2021. AI, though, has largely been challenged when it comes to recognizing and reacting to human emotion. In fact, the AI Now Institute at New York University called for a ban on the use of emotion recognition tech "in important decisions that impact people's lives and access to opportunities" in its 2019 report.