The Future of Customer Engagement: 3 Key Trends to Watch

In the early 1980s, children at a school in Nicaragua did something remarkable: they spontaneously created a language. Brought together for the first time in a school for deaf children, they had no shared sign language and so they developed their own. The result, ISN (Idioma de Señas de Nicaragua), is a grammatically complex, expressive language that speaks to our natural need to engage with others. Those children created a way to share, learn and converse with each other because that's what humans do. Remember the last time you chatted with a good friend: it's likely that your conversation felt natural, easy.