The Current State Of AI In Customer Service And CX (Customer Experience): An Expert Roundup

Go Moment is the home of the smart concierge Ivy that is well known in the hospitality industry. Singh is also a product design expert and public speaker, and blogs at RajSinghLA.com. Rathinam is also well known and loved in the Seattle tech community and as a mentor to local startups. I caught up with the two of them, in the course of curating and hosting the Rethink CX webinar series sponsored by Freshworks. Like Paddy, I live in the Seattle, Washington area.)