Rethinking Finance

Historically, artificial intelligence (AI) in the finance sector has been limited to algorithmic systems that can trade stock at lightning speeds. Yet such programmes, designed to exploit tiny differences in value, have little understanding of any wider business context. "The challenge for finance is that information that could be relevant to any financial decision could be scattered across a huge number of different places", says David Robson, Watson Director of Financial Services in Europe. "Finance is not a closed system – it's affected by world events, by national legislation, even by the emotions of the people involved. That needs far more than rapid calculation – it needs a system that can learn and understand" This short video explains how IBM Watson absorbs human learning and uses it to support business processes - interacting with individuals to improve and personalise the customer experience, and taking the'work' out of paperwork.