Moving beyond the hype in AI and machine learning?

Expectations are high, but application is yet to come to fruition. We're talking about artificial intelligence (AI) and machine learning, as discussed in the 2020-2021 World Quality Report from Capgemini and Sogeti, in partnership with Micro Focus, published on November 5, 2020. There's a general buzz of excitement at the potential for using AI and machine learning in quality assurance (QA) and testing, just as there was last year. Yet, while our WQR survey findings reveal some evidence of supervised learning as a core part of machine learning (ML) in making quality engineering smarter, we're not seeing the required maturity to show visible results. Several questions arise for those of us watching the evolution of AI and ML in quality assurance.