The state of chatbot market in India in 2017

Chatbots, which began as a fairly unknown niche concept in technology, are now turning into a necessity for mainstream businesses. Globally, the chatbot market has seen explosive growth since 2015, growing at 35 percent CAGR. Reports estimate $8 billion in annual savings from chatbots, with 80 percent of businesses considering implementing them. Big advances being made by the big five -- Facebook, Google, Microsoft, Apple, and Amazon -- today jostle for headlines with the innovations being led by nimble startups. However, one of the questions we ask ourselves regularly is where does India lie in this journey?