UK Insurer Ageas Uses Artificial Intelligence to Manage Motor Claims

UK insurer Ageas has begun to use artificial intelligence (AI) technology to help manage its motor claims in partnership with AI specialist Tractable. In what it describes as "a first" for the UK market, Ageas said the technology is now being used to help Ageas engineers verify the performance of its UK-wide repair networks in managing customers' motor claims. Ageas completed a successful first-stage pilot at the end of 2016, which performed analysis of several thousand vehicle images involved in accidents or requiring repair. Ageas' motor engineers were able to verify the findings of Tractable's AI technology, called AI Approval. The pilot found "that repair efficiencies in a proportion of claims could be realized, enabling cost savings and engineers to focus on more complex matters," said Eastleigh, England-based Ageas, which in 2015 was the third largest motor insurer in the UK (according to statistics from the Association of British Insurers). "The results of our initial pilot are impressive, and I'm keen to progress to using this technology at scale," said Ageas' Transformation Director Rob Smale.