AI's Increasing Role In Customer Service: Notes from a VP of CX

Customer service is absolutely imperative to a business' success. Luckily, opportunities to generate amazing customer service experiences have skyrocketed in recent years. We're now able to do more with less. And much of that is thanks to AI. The biggest problem with AI, though, is that people get really excited and think, "Oh I need AI", but they don't really know what AI is or how to use it.