Artificial Intelligence Can Help or Harm Employment Practices

Payroll and human resource offices adopting artificial intelligence in their employment practices should be aware of the associated limitations and legal risks, a commissioner of the Equal Employment Opportunity Commission said May 12. AI is a form of technology that mimics humans by learning, reasoning, and problem-solving with a high level of autonomy, said Keith Sonderling, an EEOC commissioner. Payroll and human resource offices have slowly been adopting AI over the past few years to make their employment processes more efficient. "AI has been involved in the decision-making stage of the job life cycle for years," he said. "AI writes job descriptions, screens resumes, chats with applicants, conducts job interviews, and then predicts if an employee will accept an offer. There's even AI that will predict how much money an employee will take for a job and how new employees will interact with their coworkers."