Conversational AI explodes to fulfill CX gap

To further strengthen our commitment to providing industry-leading coverage of data technology, VentureBeat is excited to welcome Andrew Brust and Tony Baer as regular contributors. COVID-19 has led to a dramatic acceleration in the adoption and implementation of digital transformation initiatives. Nowhere was this more obvious than in customer experience (CX). Organizations have been quick to adopt new technologies such as chatbots powered by artificial intelligence (AI) to fulfill customer expectations of timely response to queries and problem resolution. Chatbots are an example of how AI can be used to augment human capabilities, providing a convenient way for customers to interact with organizations 24/7.