Chatbot Technology Can Address One of the Biggest PLM Headaches – Adoption

As a PLM (Product Lifecycle Management) consultant, I can't help but notice that organizations who revamp their PLM landscape often face a brick wall when it comes to user acceptance. All of the promised benefits, all the glowing forecasts of improved KPIs--none of it can materialize unless a business transformation happens along with the IT transformation. PLM users have to adapt to the new system and processes, or there will be no improvements. A chatbot is a computer program that conducts a conversation with a user through speech or text. According to Wikipedia, such programs can be designed to convincingly simulate how a human would behave as a conversational partner, such as the recently launched Google Assistant.