AI predictions: how AI is transforming five key industries

Over the next three years, embedded artificial intelligence (AI) will dramatically reshape the customer experience across nearly all industries, with most major businesses providing some type of AI-centred customer experience. Today, 43% of businesses are already leveraging some form of AI, according to Aberdeen Research. AI is a way of providing new, novel experiences that are useful and helpful to people. "By 2021, most major businesses will provide some type of customer experience centred around AI," confirmed Jerry Overton, DXC fellow and head of Artificial Intelligence at DXC Technology, in a recent blog post. Businesses exploring how best to take advantage of AI must focus on customers' needs.