Branded Chatbots Changing the Way We Deal With Customers Think Design

You'd have to agree, customer service has taken a *yuge leap this decade. From human backend interaction to artificial intelligence assistants – chatbots have officially taken over the world and people are ironically enjoying it. Over 80% of the 800 decision makers surveyed by Oracle said they are already using or they want to use chatbots for business by 2020. Before we explore the branded chatbots, let's learn where the chatbots live? Here are the ten brands using chatbots to change the way we deal with customers on all three levels of the buyer's journey including awareness stage, consideration stage and decision stage.