Observe.AI bolsters its business intelligence for contact centers with new $125M

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Today, Intelligent Workforce Platform Observe.AI announced it has raised $125 million as part of a series C funding round led by SoftBank with participation from Zoom. Observe.AI's solution uses artificial intelligence (AI) to process customer interactions with contact center agents to generate business intelligence (BI) and develop more sophisticated insights into how to improve customer experience. The company's approach enables enterprises and technical decision makers to surface intelligence from customer support interactions, so they can share the insights with customer-facing teams within the organization and make strategy changes to provide a better customer experience. Observe.AI's funding announcement comes as consumer demand for seamless customer experiences has increased with research reporting that 76% of customers expect consistent interactions across departments, yet 54% saying that it feels like sales, service and marketing teams don't share information.