How enterprise chatbots are transforming business operations

Enterprise Chatbots or Virtual Assistants are computer programs that mimic human conversations with real people by using Artificial Intelligence(AI) and Natural Language Processing(NLP). Enterprises are spending more on Chatbot Development as they increase productivity, save time, improve customer engagement and enhance the customer service experience thereby improving ROI. According to a report by Gartner, 50% of enterprises will be spending more on chatbots than on mobile apps by 2021. Chatbots are not new as they have been around for more than fifty years now. The first ever chatbot, named Eliza, was programmed at MIT in 1966.