6 Chatbot Myths That Are Preventing Your Business From Growing

Even though the history of chatbots goes back into the 1960s, chatbots are one of the latest developments in technology that all businesses should consider using. When properly implemented, chatbots can help to improve employee engagement, as well as customer experience. Yet, many businesses are still unable to fully reap the benefits of this technology, partly due to a number of common chatbot myths. Here we debunk six popular chatbot myths. One of the biggest misconceptions is the notion that chatbots are only applicable to specific industries, most commonly, that they only deliver results in customer service sectors.