RPA + Bot: Cognigy and Deloitte present the service future

The real big leap in automation comes with the combination of RPA and smart voice and chatbots. Deloitte is at the forefront of this and uses Cognigy.AI not only with its customers but also internally in the HR department. Peter Fach showed an example of how a department head can pay a bonus to selected employees. Previously, this required contact with an HR employee, who provided information on the bonus program, answered queries and then took over the handling (booking, payment, etc.). Now, the team lead is guided through the process in the HR portal by a Cognigy AI-based chatbot.