6 Practical Uses of AI-Powered Chatbots in HR

Within the corporate world AI chatbots are becoming commonplace: most businesses are increasingly integrating them into their enterprise systems. A recent Forrester survey says that within 5 years, 85% of customer interaction will occur through the use of AI chatbots. Introduction of AI, coupled with natural language processing (NLP) and machine learning (ML) is likely to be the mainstay of enterprise digitalization strategies of future. This is expected to improve labor efficiency, enhance customer and employee experiences and provide cost-effective solutions. According to Raleyware CEO George Elfond, with the need to realign corporate training in the light of changing demographics, wide prevalence of mobile technology and distribution of workforce, incorporating AI is a must for efficient training.