What Is Conversational AI - Uses and Insights

When people call a customer service line or use an online support helper, they may notice that sometimes their responses may not seem like a person. The technologies that develop these bots that can talk to people are called conversational AI. In this article, we will examine the technology behind conversational AI and what they are used for. Keep reading to find out more! Conversational artificial intelligence (AI) uses technology to create virtual agents or robots that users can talk to. They aren't actually physical robots, but rather large volumes of data that people can query to return answers to questions to their users.