Opening up to AI: Learning to trust our AI colleagues

Computers were once seen as more or less infallible machines that simply processed discrete inputs into discrete outputs, whose calculations were never wrong. If a problem ever arose in a calculation or business process, it was definitionally caused by human error, not the computer. But as machines encroach on ever-more humanlike tasks that go beyond basic number crunching and enter the realm of discernment and decision-making via artificial intelligence (AI), the business world is developing a new understanding of what it means to trust machines. The degree to which businesses and workers learn to trust their AI "colleagues" could play an important role in their business success. Most organizations today say they're data-driven.