New survey lights up the future for chatbots – Chatbot News Daily

The opportunities for chatbots are massive, but there is still a great deal of effort needed to raise awareness and make the public comfortable with them. Figures revealed by the results of one of the first major surveys into the topic highlight key issues that need addressing. The key stats are that over 50% of people (the survey was taken in the United Kingdom from Ubisend) are aware of chatbot as a concept. However, over 75% of those surveyed have yet to interact with one. Of those, 40% would not, are not confident enough, or do not know how to use one.