What healthcare CFOs should know about artificial intelligence, machine learning and chatbots

Artificial intelligence is coming to healthcare. In fact, it's already here, and physicians are benefiting from it, using it to streamline administrative functions and enhance the patient experience. It's getting so that even smaller practices are able to harness this emerging technology, and not only is it making physicians' lives easier, but jumping on the bandwagon is a smart move financially. Patient experience is now a metric that ties into reimbursement, and if that experience can be enhanced, then patients and their caregivers all benefit. The good news for small practices is that they don't have to wait to start implementing some aspects of AI, particularly if they're using the same electronic health records systems as some of the larger nearby providers.