The Boundaries of Artificial Emotional Intelligence

#artificialintelligence 

I'm told I should prepare for the day an artificial intelligence takes my job. This will leave me either destitute and rootless or overwhelmed by a plenitude of time and existential terror, depending on whom you ask. It's apparently time to consider what kind of work only humans can do, and frantically reorient ourselves toward those roles -- lest we be left standing helplessly, as if at the end of some game of robot musical chairs. Emotional labor is a form of work less often considered in these automated future projections. Perhaps this is because the work it takes to smile at a rude customer or to manage their distress is intangible, difficult to quantify and monetize.

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