Why Safeway grocery clerks worry about artificial intelligence

Consider the grocery clerks at two Safeway stores in the San Francisco Bay Area. A few weeks ago, over 200 workers who are members of the United Food and Commercial Workers Local 5 (UFCW5) union picketed a Safeway store in San Jose, Calif. to voice concerns about a push by parent company Albertsons to add more A.I to its operations. Albertsons recently partnered with the startup Takeoff Technologies to create mini warehouses where computer vision technology automatically sorts items that shoppers order online. Using A.I. reduces the need for Safeway staff to manually locate and grab items for delivery--workers now just retrieve the finalized orders from a conveyor belt and sign off on them for eventual delivery. Several grocery store chains are investing heavily in micro-fulfillment centers after Amazon helped to popularize as-fast-as-you-can deliveries, said Andrew Lipsman, a principal analyst at research firm eMarketer.