Building Trust in AI To Ensure Equitable Solutions

Your smart phone can feel like a lifeline, helping you navigate a new town or delivering an urgent message to a friend. Many people have a funny or embarrassing anecdote about an autocorrected text message or a roundabout route to a destination. But these artificial intelligence (AI) flaws exist on a spectrum, from minor inconveniences to unfair treatment or even risk to human life. The people who create and use these AI technologies are also imperfect; we have our own biases, whether we are aware of them or not. Unconscious bias can influence our decisions and lead to unintended consequences; overt prejudice can result in our unethical and harmful exploitation of AI technologies.