Why AI Needs Human Input (And Always Will)

Indeed, the legacy of in entertainment has conditioned us to think of it as technology that operates without human input. No wonder so many have been shocked to discover that Google Assistant relies on human help to improve its understanding of voice conversations or that numerous tech startups hire human workers to prototype and imitate functionality. The reality is that we are still far from achieving generalized that is functionally equivalent to the human mind. As the cofounder and CEO of a customer support automation platform that helps enterprises launch and train virtual agents, I've realized that whether the first generalized is born a year or 100 years from now, will always require human input and expertise -- technical and otherwise -- to operate at its full potential in a way that's ethical, responsible and safe. Below, we'll take a look at some examples of how relies on human input across a variety of established and emerging applications and explain why even the smartest will still require human assistance.