Artificial Intelligence Chatbots for Banking: 7 Essentials for Decisionmakers

Artificial intelligence is still a somewhat new technology, but it already has the capacity to offer real-world business outcomes for financial institutions in the form of productivity improvement, cost savings and happier customers. Despite all of AI's potential, banks and credit unions remain cautious when it comes to this technology, mostly because they misunderstand the process, investment and outcome. As experts in banking AI, we know that AI has come a long way and can dispel even the ardent disbeliever. All of these advantages explain why Gartner found that, throughout the COVID-19 crisis, many organizations have actually increased their investments in AI. Yet, banking institutions still want to better understand all the factors at play when making a decision.