ServiceNow BrandVoice: 5 Ways AI Helps Customer Agents Deliver Better Results

Love them or hate them, chatbots are here to stay. That's not to say that chatbots are the be-all-end-all of customer service. Just as ATMs didn't make bank tellers obsolete, neither will chatbots fully replace "real" agents. In fact, cutting-edge customer service centers are using the technology that powers chatbots to help human agents to do their jobs better. AI can augment the human customer service experience.