How can we make chatbots that hit home with users? - Tech Wire Asia

It now needs to be online, available at any time, and it needs to be fast. Messengers are proving valuable channels to support customers in a way that is natural to them. The approach can enable customer service teams to deliver fast, friendly and personal support. But to cater for a higher volume of support requests, many businesses are turning to chatbots and automation technology. Well-designed chatbots are the key to scaling conversational support, but there's a lot of debate around what makes a good chatbot.