Is Artificial Intelligence changing the game for India's enterprises?

COVID-19 left the world looking for smarter solutions, reimagining work and business operations. So it wasn't surprising when the pandemic accelerated the adoption of new-age technologies like Artificial Intelligence (AI). During the pandemic, contactless services such as digital payments put AI-related services in sectors like e-commerce in the spotlight. AI algorithms were used to make real-time decisions and analyse data, making a huge impact on businesses. It was the hero in elevating customer experience in sectors like sales and marketing.