Olay talks AI: "Personalisation is something that's very interesting to us"

The rise of AI and machine learning is impacting every sector, not just in terms of the marketing tools that exist to reach consumers with the right messages at the right time, but in the very products that brands can offer to their audience. From automated chatbots to intelligent recommendation engines, AI is enabling brands to personalise the products in new and exciting ways. One of the latest firms to take advantage of this technology is P&G skincare brand Olay, which has recently expanded its Olay Skin Advisor service to customers worldwide. The AI-powered platform is designed to help women better understand their skin, and find the products best-suited to their personal skincare needs. Mobile Marketing Magazine spoke to Dr. Frauke Neuser, principal scientist at Olay, about what led the brand to embracing AI. "What people don't realise is we have a lot of expertise and a lot of data in the area of imaging, both image capture and image analysis, and that's one of the core elements of the Olay Skin Advisor," said Dr. Neuser.