Asia's AI agenda: AI and human capital

AI will be a major growth driver for Asia in the coming decade. The company priorities for AI are to enhance customer satisfaction, speed up decision-making, and reduce inefficiencies. The loss of some roles to automation, and the restructuring of others to take advantage of technology-created capacity, are likely. Yet reducing headcount is not a top priority in and of itself. Just one-third of survey respondents listed the need to reduce labor costs as a top-three driver for AI.