Introduction to Chatbots and Their Business Value

In today's world, the majority of businesses have some sort of an e-shop or are e-commerce oriented (meaning: good portion of business can be done online). However, what if your Customer has an issue, and she/he needs to contact the Support, and it is outside of your working hours? Well – in that case, let us introduce you to Chatbots. Chatbots (shortened from'chat robots') are computer programs that can assist your business, and your customers, by'catching' some of the key-words that Customers ask, and may provide the needed response to the questions, outside of your business hours. You, perhaps, already have heard of some of the chatbots: Siri, Alexa, Google Home?