The Leader's Role in Implementing Artificial Intelligence and Robotic Process Automation

Artificial intelligence and robotic process automation are being used to help federal agencies in their digital transformation strategies. As part of my detail with the IBM Center for The Business of Government, I met with several thought leaders across government about this topic, as well as practitioners across IBM. This helped me glean key insights on how leaders may incorporate robotic process automation (RPA) as a precursor to artificial intelligence (AI) in their workforce and workplace. For example, I had the opportunity to hear directly from Margie Graves, the Deputy Chief Information Officer for the US, at a meeting of the National Academy of Public Administration this past July as she touched on ways to tackle implementation of AI. She also described that the best way to view AI is in three different phases: assisted AI, augmented AI, and autonomous AI.