Will AI Transform the Culture and Structure of the Insurance Organisation? - Insurance Insights

Amongst the major challenges that come up when discussing how to implement artificial intelligence, and any type of advanced analytics, into insurance processes is the issue of how it will impact on employees and skills. Is AI a string of code, a process, a department, a way of thinking, or a part of the product design and delivery? How does it fit into the concept of the lifetime value of the customer? Where should it sit in an insurance company? Looking around at recent developments, the technology has reached a point where there is a lot of exploration with a certain amount of hype, and just a few examples of real machine learning going into services. Allianz is launching a proof of concept for automating the estimation of motor repairs from photos at the accident scene.