5 Tips to Ensure Your Chatbot is GDPR Compliant - BotCore

Chatbots are the latest emerging technologies used by organizations to improve customer service and reduce costs. Most companies today have deployed chatbots in various messaging apps, websites and portals to provide the first line of service and self-help to customers. With the advent of GDPR, companies are required to follow the strict guidelines prescribed by it while dealing with sensitive customer data and these rules apply for the company's chatbots as well. However, users still share their data with a bot via conversations. Bottomline – ensuring your chatbot is GDPR compliant is mandatory if your customers are citizens of the European Union.