Turbo-Charging Customer Service with Artificial Intelligence

With companies struggling to survive the COVID-19 storm, new approaches and tactics have replaced existing business models and strategies. However, the biggest challenge for businesses remain ensuring superior customer experience and preserving relationships to thrive in this new normal. In fact, according to a survey conducted by Forrester, consumers now feel more fragmented, disconnected and less trustworthy of brands than before. Accompanied with minimal physical interactions, companies are in search of devising unique ways to interact with customers and keep them happy and connected. Current customer service models are hinged on availability of an army of agents to satisfactorily resolve customer queries.