Chatbots, Designed Paths & Desired Paths

Conversational designers have training and expertise in crafting engaging conversations. Generally conversations are crafted around products and services. Hence a big part of the process is to improve the conversations by focusing & improving the design. For conversational interfaces, a big cause of missed intents from user utterances are new product and new services. The problem here is customers want to chat to your chatbot based on advertising and marketing, but the intents have not been updated.