Why Business Must Strike A Balance With AI And Emotional Intelligence

As we turn to AI to do more tasks for us, the need for emotional intelligence has never been greater. This was true even before coronavirus took hold. Now, imagine how important emotional intelligence is in creating environments where leaders must manage employees who in many cases are stressed, scared, and uncertain about what lies ahead. Still, while it's true that we need emotional intelligence in business management, that's not the only area where an empathic approach is necessary. First, what is emotional intelligence?