Conversational Banking: Going Beyond the AI Hype

This article was originally published in the Disruption Banking magazine, issue no 4 'Focus on AI.' Banking, like every other industry, is feeling the pressure to adjust to the age of instant gratification. This need for immediate delivery and satisfaction is pushing out old systems and practices to replace them with new banking technology that can respond to the needs of perpetually impatient customers. But how fast is this happening? It is difficult for such a traditional, heavily-regulated industry to move fast enough because it's weighed down by years of legacy technology. We've seen this many times over working on digital transformation projects with banks in the region.