Why Tech Companies Are Using Humans to Help AI

"Andrew Ingram" is a digital assistant that scans your emails, gives scheduling ideas for the meetings and appointments you discuss with your coworkers, sets up tasks, and sends invites to the relevant parties with very little assistance. It uses the advanced artificial-intelligence capabilities of X.ai, a New York–based startup that specializes in developing AI assistants. The problems it solves can save a lot of time and frustration for people (like me) who have a messy schedule. But according to a Wired story published in May, the intelligence behind Andrew Ingram is not totally artificial. It's backed by a group of 40 Filipinos in a highly secured building on the outskirts of Manila who monitor the AI's behavior and take over whenever the assistant runs into a case it can't handle.