Beware the Paradox of Automation

This article is part of an MIT SMR initiative exploring how technology is reshaping the practice of management. The paradox of automation: Earlier this year, Facebook exorcised those pesky human editors who were introducing political bias into its Trending news list and left the job to algorithms. Now, reports Caitlin Dewey in The Washington Post, the Trending news isn't biased, but some of it is fake. Turns out the algorithms can't tell a real news story from a hoax. Facebook says it can improve its algorithms, but errors of judgment aren't the only pitfall in transferring human tasks to machines.