How to Conduct UX Research for Chatbots to Improve Usability

In this article, I discuss six steps of User Experience (UX) research for chatbots and how these steps fit into the overall chatbot design process. If you are new to chatbots or want to learn more about them, please read my previous article on Medium. This is a scene from one of my favorite shows, Mad Men. In this scene, advertising executives are observing women who are trying on lipstick. Observing the women is giving the researchers valuable insight into the appeal of the lipstick.