Humans and AI: Should We Describe AI as Autonomous?

Beware the hype about AI systems. Although AI is powerful and generates trillions of dollars of economic value across the world, what you see in science fiction movies remains pure fiction. In this blog post, I will focus on the use of the word autonomous, the dangers of using it with stakeholders, and, in the context of customer experience, the inaccurate perception that all things can be automated, eliminating the need for interactions between employees and customers. According to the dictionary, autonomous means "having the freedom to govern itself or control its own affairs." To have autonomy is to have the freedom to exercise self-determination, to rule oneself, to make decisions in accordance with one's own goals, without external interference.