ITSM Platforms Gain Artificial Intelligence - InformationWeek

Your IT service management platform and related tools are the workhorses and frameworks of operating any kind of successful IT organization, providing a way to track work, prioritize tasks, and make sure user issues get solved. It may not be the most glamorous technology in your organization's tech stack, but it gets the job done. Yet today even ITSM and related tools and platforms are poised to change in a significant way -- driven by the data revolution. "IT is where digital transformation begins, and we are a powerful strategic partner for CIOs all over the world," said Bill McDermott, in his first earnings call on January 29 as CEO of ServiceNow, which provides ITSM and other tools and frameworks to the IT industry. McDermott joined ServiceNow in October 2019 from SAP where he also served as CEO.