The Chatbot Transformation: From Failure to the Future - KDnuggets

During the first chatbot wave of 2016, the tool came with more frustrations than benefits. To this day, many people wince when they reach out to customer service and get an artificial response. Thing is, we're in the midst of a quieter but much more significant chatbot boom. The all-knowing chatbots we once thought to be the future have been replaced by specialized bots, and the results are outstanding. Of course, as chatbots' duties grow more sophisticated, so does their very definition.